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Frequently Asked Questions
Here you will find some of the questions most frequently asked by customers and users of our ferry booking website. Before you write to us, have a look through this section, as you might find that the answer to your question is already here.
This refers to the discount on the fares for regular maritime transport services granted by the Spanish State. They apply to Spanish citizens, as well as citizens of other EU member states who prove their residency in the Balearic Islands, the Canary Islands, Ceuta or Melilla, for journeys for which the port of departure or arrival is in the Autonomous Community/City in which they reside.
All adult passengers must present a valid Residence Certificate and National Identity Card in order to be able to apply for this discount. If the shipping company is integrated with the telematic system SARA of the Ministry of Public Works, which allows you to check if as a community resident in the Balearic Islands, Ceuta or Melilla you meet the requirements to obtain the residency discount. If the check is positive, you can check in online and all you have to show on boarding is a valid original identification document: DNI (Spanish citizens except those under 14 years of age) or NIE/Passport (foreign EU citizens). Resident minors under one year of age do not need to present a residence certificate. If the verification is negative, you must obtain your boarding pass at the ticket office by presenting an original and valid resident's certificate if you are Spanish, and if you are a foreigner who is a member of the European Union, you must also present the EU citizen's registration certificate in order to qualify for the discount. In addition, you must present a valid original identification document: DNI (Spanish citizens except those under 14 years of age) or DNI of your country/Passport (foreign citizens). - With GNV you will have to present the documentation at the ticket office to obtain boarding passes. More information: https://www.mitma.gob.es/marina-mercante/subvenciones-para-el-transporte-maritimo/informacion-general
It is essential to hand the supporting documents for this discount in to the shipping company before departure of the ferry.
Two separate bookings must be made. For these discounts to apply all passengers included in the booking must have the same discount entitlement and each passenger must show the supporting documents.
From the link www.clickferry.com/en/manage-reservations you can obtain your invoices.
Cabin passengers may bring with them a maximum of 40 kg (88 lbs) personal luggage and passengers with seats can bring 20 kg (44 lbs). The company accepts no responsibility for jewellery, money or valuables belonging to passengers that have not been entrusted to the custody of the Captain of the ferry. It is prohibited to carry any kind of illicit trade or dangerous goods. Transport conditions for luggage can vary depending on the company. Please check each company’s general transport conditions.
Yes, it is. This can only be booked by phone 91 005 2992.
Passengers must carry the animal certificates established by Health Authorities. Feeding them while on board remains the responsibility of their owners.
Accompanying animals must travel in the cages set out for this purpose on all boats. The cages are on deck, in the garage and other locations in the ferry, in places that are properly ventilated and suitable, protected from rain and cold.
Contact the Customer Support department by phoning 91 005 2992 or by e-mailing atencionclientes@clickferry.com, in both cases, you will need to give the details of the national ID card or passport you used when booking. In case of being registered you can access from the following link www.clickferry.com/en/manage-reservations
The booking can be cancelled as long as the tariff terms allow it. Besides, any cancellation or postponement made by the passenger on tickets already emitted for a specific date is subject to the general terms of transport of each shipowner company. Issuance fees are not refunded.
If the ticket's tariff allows modifications (such as changes of dates, names, vehicles... etc.) you'll be charged a modification charge whose amount depends on the ticket's total price.
If the ticket's tariff's price increases after the change, you'll be asked the difference, as established by the general terms of every shipowner company.
Modification charges:
No. Bookings are issued and paid for on the same day as the booking in most cases.
No. All vehicles must be booked along with a passenger. It is not permitted to book a vehicle without a driver.
Under no circumstances. The ticket is individual and non-transferable.
Yes, see conditions of each shipping company.
No. All vehicles must be booked along with a passenger. It is not permitted to book a vehicle without a driver.
If you are taking a hire car, you can put HIRE in the make and model fields and ABC1234 in the registration plate field.
Yes, you may travel with bicycles; in most ferries bicycles are free. Consult the general transport conditions of the company you are travelling with.
Boarding passes can only be issued once, therefore it is recommended that you have them issued a few days before departure. You can issue boarding passes in the check-in section or directly at the ticket office on the date of your departure. Loss before use of boarding passes issued shall entail a payment equivalent to the part of the ticket affected by the loss of boarding passes. After making the trip and checking that the initial passes have not been used, the second payment of this item shall be returned to the customer.
Some shipping lines do not allow boarding passes to be issued online.
Passengers travelling without a vehicle should arrive 60 minutes before the ferry’s departure. Passengers travelling with a vehicle should arrive 90 minutes before the ferry’s departure. It is important to respect this time limit in order to avoid problems with boarding. If you arrive later, we do not guarantee you will be allowed on board.
For security reasons, it is forbidden to carry the following items in your hand luggage, whether checked in or inside vehicles: security briefcases or small cases with alarm systems, explosives, ammunition, pyrotechnic articles or flares. Gases (flammable, non-flammable, intensely cooled or poisonous) such as camping gas, oxygen, propane and butane. Flammable liquids such as fuels, paints or solvents. Flammable solids, such as easily ignited items, substances subject to spontaneous combustion, substances that emit flammable gases upon contact with water. Oxidising substances such as soda or peroxides. Radioactive materials.
Sirena refers to tourist seats in the seating hall. Neptuno refers to business class seats in a separate lounge for the exclusive use of business class passengers on Baleària ferries. Some ships also have a Lobby Bar or Café in the common areas. Ferries on the Ibiza-Formentera line only have Sirena seating.
The uses and names of the different types of cabin on the boats can vary by shipping line. Please read the type, features and use of each carefully.
Trasmediterranea
Shared or exclusive cabins. On the website www.clickferry.com we only offer shared cabins, not exclusive ones. Please take special care with these 4-person cabins because if, for example, a family of 2 adults, 1 child and 1 baby (4 people) chooses this cabin, the family will be separated by sex, as the baby does not count as taking up a place.
Armas
*All cabins have a TV and an en-suite bathroom. They are not shared. Exterior cabins have a porthole.
Balearia
Brittany Ferrys
Cabins for 1-2 people (all cabins are set up with air conditioning, towels, bathroom accessories and bed linen. THEY ARE NOT SHARED)
Cabins for 1-4 people. Available with window (porthole), bunk-style beds, air conditioning, complete bathroom.
1-2 person cabins for wheelchaired passengers. Available with a window (porthole), bunk-style beds, air conditioning and complete bathroom. Easy access to the bathroom, alarm and phone.
Suites
Commodore Suite
Camarote de lujo exterior de 4 camas, ducha y wc
Grimaldi Lines
The uses and names of the different types of accommodation – seats or on board the boats – can vary between the shipping companies. Please read the type, features and use of each carefully.
Trasmediterranea
Armas
Balearia
Brittany Ferrys
Fred Olsen
Intershipping
Grimaldi Lines
Trasmapi
Areas of restricted access are duly signposted and we request that passengers heed these restrictions, as well as all other safety and protection measures. Only drivers of the vehicles stored in the vessel’s vehicle hold may access the hold. Once the ship has arrived at the port of destination, passengers with a vehicle on board will be notified of when they may access the garage/hold. The engine of the vehicle cannot be started until the vessel’s exit gates and ramps are open.